CROWLEY CARE HOMES LTD
St Anne's Care Home
30 Lansdowne Road
Mrs Donna Archer
QUALITY CONTROL MANAGER
Ms Lorraine Bailey
Mr. Con Crowley on
CQC rating June 2018
Please read the summary & report in full on their website;
Care Homes-St Annes-Luton
There were 2 main points that needed action;
1/ Kitchen. The Care Home has a GOOD or 4* RATING from Food Standards Agency Feb 2019
2/ We have made significant administrative changes to address the issues raised in this area.
Lorraine Bailey has been appointed Quality Control Manager and started January 2019
We started a full time activities co ordinator in April 2019
Please read the summary carefully.
We are always looking at continual improvement to ensure we are GOOD at providing a Safe, Caring and effective service
Our refurbishment programme is nearly finished and the response to these improvements has been very pleasing.
In March 2018 we received planning permission to extend the Care Home to create 2 new ground floor en suite bedrooms and improvements to our communal areas.
We are now advertising our services in the Luton & Dunstable University Hospital VOLUNTEER Magazine
Please let us know if your viewing at St. Anne's as a result of seeing these adverts.
Meet our experienced staff, who are as specialised as they are committed.
Tel: +44 1582 726265
Mobile +44 7774283681
I founded Crowley Care Homes in 1989. I come from a family that have worked in the medical profession for many years and still do so. I previously worked in banking and finance for over 10 years.
I also founded other Care Home businesses in the local area, but have sold these interests over recent years so I can dedicate my time fully to St Annes.
Since 2010 I have been Chairman of Bedfordshire Care Group, Luton branch. As such, I have responsibility for liaising and negotiating with Luton Borough Council over Care and fee matters.
In line with our Continual Improvement Plan I look forward to extending and growing the Care Home over the next couple of years.
I enjoy what we do at St Anne's and I am proud of the service that we offer.
I have worked with Mr. Crowley since 1996 in one of his other Care Homes and having been promoted through the ranks I became a Registered Manager in 2000.
I am delighted to have been appointed Manager at St. Anne's in January 2015 and I am looking forward to a fresh challenge and overseeing the expansion of St. Anne's Care Home.
I have always shared Mr. Crowley's policy of trying to sustain a caring, family atmosphere and enhancing the well being of our residents with person centred care as our approach.