CROWLEY CARE HOMES LTD

St Anne's Care Home

30 Lansdowne Road

Luton

LU3 1EE

REGISTERED MANAGER

Mrs Donna Archer

QUALITY CONTROL MANAGER

Ms Lorraine Bailey

+44 1582 726265

Care Provider

Mr. Con Crowley on

07774 283681

~~~~~~~~~~~~~~~~~~~~~~~~~~~~

CQC rating

'REQUIRES IMPROVEMENT'

Please read the summary & report in full on their website;

www.cqc.org.uk

There were 2 points that needed action;

1/ The Care Home has a GOOD 4* RATING from Food Standards Agency.

2/ We have  made significant administrative changes to address the issues raised in this area. 

Lorraine Bailey has been appointed Quality Control Manager and started January 2019

Please read the summary carefully.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~

We are always looking at continual improvement to ensure we are GOOD at providing a Safe, Caring and effective service 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Our refurbishment programme is nearly finished and the response to these improvements has been very pleasing. 

In March 2018 we received planning permission to extend the Care Home to create 2 new ground floor en suite bedrooms and improvements to our communal areas.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~

We are now advertising our services in the Luton & Dunstable University Hospital VOLUNTEER Magazine 2018

Please let us know if your viewing at St. Anne's as a result of seeing these adverts.

Jan 2019

Crowley Care Homes can look back on many years of care provision. Here are a few of the key developments over the years.

1982

St. Anne's founded as the first Independant Care Home in Luton

1989

St. Anne's bought by Con Crowley

1991

Mrs. Bernie Lysaght employed as Registered Manager

1996 / 2004 / 2009

Crowley Care Group founded. Other Care Homes acquired in the area

2001

Renovation of St. Anne's Care Home

2006

Received accreditation from Luton Borough Council for the provision of specialised Dementia Care

2006

Further renovations to St. Anne's Care Home including new passenger lift and laundry   

2009

Con Crowley elected as Chairman of the Luton Branch of the Bedforshire Care Group, responsible for liaison between all of the independent care providers and the Local Authority.

2009

Mrs. Bernie Lysaght appointed as Director of Care for Crowley Care Group on acquisition of fourth Care Home

2012

Planning permission granted for a specialised Dementia Care Unit in the property adjacent to St. Anne's 

2015

Mrs Donna Archer appointed as the new Manager to St Annes in January.

2016

Mrs Donna Archer appointed as Registered Manager with CQC

2017

2 staff members made the final of The Luton & Beds Community Care Awards October 2017

June Douglas 'Social Care Hero'

Mary Titchener 'Lifetime Achievement '

2018

Planning Permission approved to extend the Care Home to provide additional bedrooms and office space.