CROWLEY CARE HOMES LTD

St Anne's Care Home

30 Lansdowne Road

Luton

LU3 1EE

stannes@crowleycarehomes.co.uk

CQC Registered Manager

Domnita (Nita) Domnistor

NVQ 7

Tel. No. +44 1582 726265

CARE PROVIDER

Crowley Care Homes Limited

Director

Mr Con Crowley

CQC rating July 2024

'REQUIRES IMPROVEMENT'

We have worked very closely with CQC and the Local Authority to remedy this and we have put all their recommendations & requirements into place. This has met with their satisfaction & approval

Please read the summary & report in full on their website;

www.cqc.org.uk/carehomes-stannes-luton

Care Homes-St Annes-Luton

Our audit by Luton Council

PAMMS Inspection in June 2025 had a 'GOOD' outcome

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We are always looking at continual improvement to ensure we are providing a Safe, Caring and effective service & environment.

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Please follow us in Instagram;

'stannes30'

July 2025

While complying with all current requirements for residential care at St Anne's, our philosophy is to provide a safe, caring and homely environment.

We aim to deliver the highest standards of personal care required to maintain physical, mental and emotional well being.

Above all, we try to provide an environment where the remaining years can be spent in peace and dignity while still maintaining individual self-esteem, identity and privacy.

St Anne's Care Home is designed wholly around the needs of elderly people.

From providing basic daily support and engagement, to going beyond the guidelines set by the Care Quality Commission (CQC)

We emphasise the qualities of 'Care with Dignity & Kindness' and have adopted that as our moto

We are driven by the individual needs of our residents (Service Users) and our friendly staff invite the residents to relax and enjoy their time at St Anne's.

Fees range from £735.00 to £1200.00 per week

Find out more about us and our services

STATEMENT OF PURPOSE

ST ANNE’S CARE HOME

30 LANSDOWNE ROAD

LUTON

BEDS

LU3 1EE

Tel/Fax- 01582 726265

EMAIL - stannes@crowleycarehomes.co.uk

Website – www.crowleycarehomes.co.uk

CQC Registered Manager –  Mrs Domnita Nistor

Qualifications – Level 7 - Registered Managers Award

Company Director – Con Crowley

Registered Provider – Crowley Care Homes Ltd

Registered by CQC under the Health and Social Care Act 2008

(CQC, Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA)

CONTENTS
 

Aims and Objectives and Philosophy of Care

Equal Opportunities Policy Statement and Dignity Policy Statement

Regulated Activities

Summary of facilities and services

Service and Provider Information 

Fees, age, range, gender and needs of residents

Aim and Objectives

To provide a safe, warm homely environment for elderly persons in our care, ensuring that they continue to retain their own measure of independence allowing them to live with dignity by upgrading their quality of life by promoting equal opportunity and providing special care to the physically and mentally confused persons who are unable to live at home or with their families. This is hopefully achieved by the following objectives responding to individual needs.

• Courtesy and respect to be shown to all residents and relatives             
• Confidentiality must be practiced by all staff at all times.
  Any suggestions to improve standards of care are welcomed.
• Complaints by either residents or relatives must be brought to the attention of the supervisor and reported accordingly.
• Leisure activities are encouraged such as outings, quizzes, games, baking, craft, musical movement and dance entertainers.
• The spiritual needs and choices of residents are honored and promoted.

PHILOSOPHY OF CARE

The Residents at St Anne’s will have their privacy and independence given top priority and we will try to offer the quality of life that you would expect in your own home, promoting Equal opportunities to all.
 

Residents will be treated with the utmost respect and will be consulted and involved in ‘decision making’ related to their care, comfort and leisure.

EQUAL OPPORTUNITIES

POLICY STATEMENT

This home is an Equal Opportunities establishment/employer.

The policy aims to ensure that no resident/employee or job applicant receives

less favorable treatment on the grounds

of race, gender, sexual orientation, marital status, age or

disability (mental or physical) or is disadvantaged by conditions

or requirements which cannot be shown to be justifiable.

The home is fully committed to the active promotion of equal opportunity in the provisions of all its services and to the community as a whole. It is recognized that much can be achieved through the development of procedures to meet the obligations of the law. Real progress requires a program of action which involves the participation of all staff.

DIGNITY POLICY STATEMENT

Our high-quality care service that respects people's dignity promotes:

• A zero tolerance of all forms of abuse.
• Support people with the same respect you would want for yourself or a member of your family.
• Treat each person as an individual by offering a personalized service.
• Enable people to maintain the maximum possible level of independence, choice and control.
• Listen and support people to express their needs and wants.
• Respect people’s right to privacy.
• Ensure people feel able to complain without fear of retribution.
• Engage with family members and Carers as care partners.
• Assist people to maintain confidence and a positive self-esteem.
• Act to alleviate people’s loneliness and isolation.

THE HOME IS REGISTERED UNDER THE CARE QUALITY COMMISSION (C.Q.C.) TO ACCOMMODATE 22 RESIDENTS, IN RESPECT OF THE FOLLOWING REGULATED ACTIVITIES

• Accommodation for Persons who require Nursing or Personal Care

 COPIES OF OUR MOST RECENT INSPECTION REPORTS ARE AVAILABLE AND ARE ALSO FOUND ON THE C.Q.C. WEBSITE

www.cqc.org.uk

SUMMARY OF FACILITIES AND SERVICES PROVIDED

• 21 single bedrooms,(13 En-suite bedrooms).
• Residents are welcome to bring their own possessions.
• 1 bedroom is available for double occupancy 
• TV in all rooms                                                                                                
• Tea/coffee making facilities provided
•  24 Hour Nurse Call
• Shaft Lift to 1st and 2nd floors
• Chair lifts to 1st & 2nd floors
• Excellent well balanced menu varying each day with special diets catered for
• Chiropodist/Ophthalmic Optician/Hairdresser/Day Care facilities available
• Daily activities in the lounge offer a varied program.
• Sherry mornings/Cream Tea/Games / Parties
• Entertainers 
• We take excursions out of the Care Home     
• Keep fit classes weekly x 2                                                        
• Reflexology, Aromatherapy and Massage available.

SERVICE AND PROVIDER INFORMATION
 

St Anne’s (owned by Crowley Care Homes Ltd) has been under the leadership of Mr. C Crowley since August 1990 who is an experienced Registered Service Provider. The CQC Registered Manager is Domnita (Nita) Nistor.

St Anne’s is a registered care home, which aims to provide a high standard of care and accommodation for 22 residents. There are 22 bedrooms,  21 single rooms, 1 double. All accommodation complies with the Health and Social Care Act that came in to force from 1st October 2010. 13 bedrooms are equipped with en- suite facilities. Disabled facilities are listed in the service user package. One bedroom is available for double occupancy and would suit a married couple or siblings or friends .

St Anne’s enables older people from our multicultural and socially diverse town, to continue living as independently as possible by receiving care and support consistent with their incapability’s and disabilities. Several of our established residents and most new applicants now require higher levels of care and support than we had originally planned. We have responded to these changes by improving our material and staff provision and training without losing sight of our original aim.

We continue to value each and every individual, who comes to live at St Anne’s. We welcome applications from people from all walks of life and with many different needs, who enjoy the opportunity to share and celebrate the richness and diversity of their experience. All residents are assured that they will be treated with respect and dignity according to their individual needs and wishes.

Any Adult is entitled to apply for a place at St Anne’s providing their needs are within the category of Registration (Accommodation for persons who require Nursing or Personal Care).

One of our aims is to help residents retain their links with their community, family, and friends. We operate a strong diversity policy in respect of residents and staff and are committed to ensuring that no one is excluded on the grounds of their ethnicity, religion or culture. We thus discuss with each applicant how their individual and cultural needs can be met and make arrangements where possible (e.g. for attending services out of the home or inviting their representatives into the home to meet individual cultural/spiritual choices, where a private room may be available for such meetings).

People who enquire about our accommodation and services are invited to look at our website. They are provided initially with a brochure, followed by a more detailed information pack (Service User Guide). All enquirers are made aware of our diversity and anti-discriminatory policies and are encouraged to visit the place before continuing with their application. They may then apply directly for a place at St Anne’s, though most applications follow an assessment of need made by the local authority social services. This includes as assessment of their financial circumstances, which will determine any funding to which they may be entitled as a contribution to the costs of their accommodation of care. Each applicant is given careful consideration by the home’s management, depending on the individual assessment of care needs carried out by a manager and depending on vacancies a decision to offer a place is made within seven days. Where there is no current vacancy it is possible for an applicant to be placed on a waiting list.

When people move in they have four weeks built into their occupancy agreement to decide whether ‘this is the place for them’. The first four weeks then provide an opportunity for staff to get to know the individual residents and their family and to identify their wants and preferred ways of living, e.g. the time they like to get up in the morning and go to bed at night. During this period the person’s care and support requirements are also assessed and discussed and developed into an agreed plan. This will include the discussion and assessment of any risks to which the resident or staff may be exposed as a result of making their own choices and decisions. It also includes discussion, with the agreement of the resident, with any relatives or representatives who may be involved with the person’s care needs and plans. The aim is to achieve a plan of care with which everyone is happy and accessible to the resident at any time.

We ensure that all residents reserve their rights under the Mental Capacity Act of 2005 and if applicable the DOLS process, implemented in April 2009. We will carry out appropriate assessments as necessary, in the ‘Best Interest’ of each resident.  We will assist in obtaining support by means of an independent mental capacity advocate.

St Anne’s is situated in a pleasant residential area, near Wardown Park, about ¼ of a mile from Luton town center. Public and private transport services are available to residents who wish to go out locally. St Anne’s has split level accommodation on 3 floors with a lift shaft and stair lift to access all floors. There is 1 dining area and 2 lounge areas offering a choice for each resident. At the rear of the home there is a lovely garden that has wheelchair access from the home. All bedrooms come furnished with a comfortable bed, wardrobe, dressing table (or set of drawers, bedside locker, overhead and side lamp, curtains, a sink and an armchair. All residents have the choice of having a commode in their room and an additional chair and table if requested. All residents have the right to have a lockable facility in their room for medication or valuables upon request and a lockable bedroom door.

The home is fully compliant with all Health and Safety regulations and is visited regularly by Environmental Health Officers and Fire Safety Services and a fully comprehensive risk assessment is in place. All staff are appropriately trained. The home has a ‘No Smoking' policy.

The Manager has ultimate responsibility of the home. There is 1 Registered Manager, 1 Deputy Manager, 2 Duty Manager, 15 Care staff, 1 cook, 2 domestics and a gardener/maintenance staff member. The home avoids using agency staff, in the event of staff absences, fellow staff will cover shifts. We take pride in the fact that 65% of our staff members have been with us for 10 years or more. Staff training is ongoing throughout the year and updated accordingly. All staff receive training in the home’s philosophy and values. 100% of our care staff have achieved a minimum qualification of NVQ Level 2 (QCF or equivalent). 3 staff members have achieved NVQ Level 3 in care (or equivalent) or above.

All residents have the right to specialist medical, nursing, dental, pharmaceutical, chiropody and therapeutic services and care from hospitals and community health services according to need. They also have access to hearing and sight tests and appropriate aids, according to need. We also ensure that service users’ entitlements to NHS services are upheld in accordance with guidance and legislation. We enable the service user to register with a G.P. of their choice (if G.P. agrees).

The individual resident’s agreed plan of care or service plan provides the basis on which St Anne’s care service is delivered always considering their ‘Best Interests’. We encourage all residents to make their own ‘particular’ decisions where possible, for everyday living and care treatment. We honor and promote ‘Living Wills’ and ‘Advance Plans of Care’. Each person’s plan includes their likes and dislikes in relation to food and any specific dietary requirements and similar matters. It includes their preferences in respect of how they like to be addressed and what dignity, respect and privacy means to them in terms of daily behavior and actions. Their interests, hobbies, spiritual needs and preferred routines are included and how these choices are met. We find that it is particularly important to find this out in relation to any intimate personal care activities that staff are expected to carry out. The care plan also contains a risk assessment and any risk management plan needed. It includes details of healthcare needs, medication, details of G.P. and any District Nursing or other therapeutic services provided or that the resident commissions for her or himself. These care plans are updated monthly or more frequently if required.  The residents have the right to access any of their records at any time.

Each resident is allocated a member of the care staff to act as a key worker. Key workers are responsible for monitoring, reviewing and coordinating the service plans for all of their residents. Their duties include preparing residents and gathering information for their reviews, which are held 4 weeks after admission and annually thereafter unless otherwise required.

The daily care program is organized as a response to resident’s individual and combined needs. All mealtimes are flexible, and residents can arrange to have their meals in their own rooms or in a dining room. All laundering of bed linen and residents clothing is carried out within the home (We request that all personal clothing is clearly and permanently labelled upon admission).

We have regular activities within the home, i.e. musical movement (gentle exercise to music), craft, games, entertainers who come and perform, trips to the park, shops and excursions.

Residents have the opportunity to choose their leisure and social activities, personal and social relationships and routines of their daily living. We have a library of books with a large print selection. Visitors are welcome to call at any time at the resident’s consent; there are private seating areas by the dining room, in addition to the privacy of the resident’s bedroom. Residents may have access to advocates at their request (residents are welcome to choose their own source of advocate, however we can offer ‘Age Concern Luton.’ who can be contacted on 01582 456812 further information can be given on request. Any private (financial or legal) meetings may be held in the quiet seating area of the home should the resident choose not to go to their room. In the shared room of the home a screen is provided for privacy. Medical examinations and treatment are provided in the service user’s own room. Residents have the choice to keep up their links with the local community (e.g., to attend a day center). The only additional costs incurred are for hairdressing (hairdresser visits fortnightly), private chiropody treatment (Chiropodist visits approximately every 2-3 months, or as and when required if necessary) and holistic therapies. Service users are encouraged to handle their own financial affairs for as long as they wish to and if they can and have the capacity to do so. Should a resident require the home to safeguard their money, all written records of all transactions are maintained independently for each resident. Secure facilities are provided for the safekeeping of money and valuables on behalf of the service user records and receipts are kept of possessions handed over for safe keeping.  The residents have the right to access any of these records at any time.

We are committed to maintaining and improving the quality of our service. We have a comprehensive quality policies and procedures manual, which is constantly under review and revision. All significant policies are contained here including our complaints procedure. An important part of our approach to quality assurance is to obtain the views of all our residents, their relatives and representatives. We do this through our regular reviews with individual residents and on more general matters through separate meetings with residents and relatives and questionnaires.

FEES

       As of 1/04/25 - Fees range from £735 - £1200 per week

AGE RANGE AND GENDER OF SERVICE USERS

• Currently our residents are over 65 years.
• We cater for male and female residents

RANGE OF NEEDS

• We currently provide care for elderly frail residents who have both physical and / or mental frailty.
• We have been awarded Accredited status by Luton Borough Council, Adult Social Care for the provision of Dementia Care Services.
• The Home is a Residential Care Home, full Nursing Care is not provided within the home structure. When a nursing assessment confirms that an individual Resident has nursing needs that cannot be met within the home with the support of the District Nursing service then the resident will need to move to a nursing home that can better meet their needs. All help and assistance will be provided by staff to the resident and their family to ensure this transfer is as smooth as possible.