CROWLEY CARE HOMES LTD

St Anne's Care Home

30 Lansdowne Road

Luton

LU3 1EE

stannes@crowleycarehomes.co.uk

REGISTERED MANAGER

Karen Cowen

INTERIM DEPUTY CARE HOME MANAGER

Patricia Archer

DEPUTY MANAGER

Nita Domnistor

Tel. No. +44 1582 726265

CARE PROVIDER

Crowley Care Homes Limited

Director

Mr Con Crowley

DUE TO COVID-19 CRISIS WE ARE FOLLOWING GOVERNMENT GUIDELINES AT ALL TIMES

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CQC rating JULY 2021

'REQUIRES IMPROVEMENT'

Please read the summary & report in full on their website;

www.cqc.org.uk/carehomes-stannes-luton

Care Homes-St Annes-Luton

All recommendations & requirements are being implemented together with a revamped activities and engagement schedule.

Please read the summary carefully.

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We are always looking at continual improvement to ensure we are providing a Safe, Caring and effective service 

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In October 2020 we completed an extension to the Care Home to create 2 new ground floor en suite bedrooms and improvements to our communal areas and a new office.

In November 2020 we built an external Visitor Centre to provide a safe secure area for visits during COVID-19 pandemic.

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We are now advertising our services in the Luton & Dunstable University Hospital VOLUNTEER Magazine 

Please let us know if your viewing at St. Anne's as a result of seeing these adverts.

SEPT 2021

Our aims and objectives are as follows;

To provide a safe, warm and homely environment for the elderly persons in our care.

We ensure that they continue to retain their own measure of independence allowing them to live with dignity by upgrading their quality of life. 

We promote equal opportunity to race and gender, and we provide special care to the needs of persons with mental confusion who are unable to live at home or with their families.

We hope to achieve these objectives by responding to individual needs;

• Residents will be treated with the utmost respect and will be consulted and involved in 'decision making' related to their care, comfort and leisure.
• Courtesy and respect to be shown to all residents and relatives.
• Leisure activities are encouraged, such as outings, quizzes, bingo, games, baking, craft, musical movement and dance. Plus, entertainers come to the home on a regular basis.
• Spiritual/pastoral needs and choices of residents are honoured and promoted.
• Confidentiality must be practiced by all staff at all times.  Any suggestions to improve standards of care are welcomed.
• Concerns by either residents or relatives must be brought to the attention of the senior staff member. They will act and report as necessary. 
• Resident relatives and representatives are invited to Forum Meetings to help us to improve our service and their experience at St Anne's.