CROWLEY CARE HOMES LTD

St Anne's Care Home

30 Lansdowne Road

Luton

LU3 1EE

REGISTERED MANAGER

Mrs Donna Archer

QUALITY CONTROL MANAGER

Ms Lorraine Bailey

+44 1582 726265

Care Provider

Mr. Con Crowley on

07774 283681

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CQC rating

'REQUIRES IMPROVEMENT'

Please read the summary & report in full on their website;

www.cqc.org.uk

There were 2 points that needed action;

1/ The Care Home has a GOOD or 4* RATING from Food Standards Agency Feb 2019

2/ We have  made significant administrative changes to address the issues raised in this area. 

Lorraine Bailey has been appointed Quality Control Manager and started January 2019

Please read the summary carefully.

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We are always looking at continual improvement to ensure we are GOOD at providing a Safe, Caring and effective service 

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Our refurbishment programme is nearly finished and the response to these improvements has been very pleasing. 

In March 2018 we received planning permission to extend the Care Home to create 2 new ground floor en suite bedrooms and improvements to our communal areas.

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We are now advertising our services in the Luton & Dunstable University Hospital VOLUNTEER Magazine 2018

Please let us know if your viewing at St. Anne's as a result of seeing these adverts.

April  2019

Our aims and objectives are as follows;

To provide a safe, warm and homely environment for the elderly persons in our care.

We ensure that they continue to retain their own measure of independence allowing them to live with dignity by upgrading their quality of life. 

We promote equal opportunity to race and gender, and we provide special care to the needs of persons with mental confusion who are unable to live at home or with their families.

We hope to achieve these objectives by responding to individual needs;

• Residents will be treated with the utmost respect and will be consulted and involved in 'decision making' related to their care, comfort and leisure.
• Courtesy and respect to be shown to all residents and relatives.
• Leisure activities are encouraged, such as outings, quizzes, bingo, games, baking, craft, musical movement and dance. Plus, entertainers come to the home on a regular basis.
• Spiritual/pastoral needs and choices of residents are honoured and promoted.
• Confidentiality must be practiced by all staff at all times.  Any suggestions to improve standards of care are welcomed.
• Concerns by either residents or relatives must be brought to the attention of the senior staff member. They will act and report as necessary. 
• Resident relatives and representatives are invited to Forum Meetings to help us to improve our service and their experience at St Anne's.