visit us at
CROWLEY CARE HOMES LTD
St Anne's Care Home
30 Lansdowne Road
Luton
LU3 1EE
stannes@crowleycarehomes.co.uk
For any questions or queries?
REGISTERED MANAGER
Mrs Donna Archer
QUALITY CONTROL MANAGER
Ms Lorraine Bailey
Care Provider
Mr. Con Crowley on
News
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CQC rating June 2018
'REQUIRES IMPROVEMENT'
Please read the summary & report in full on their website;
www.cqc.org.uk
Care Homes-St Annes-Luton
There were 2 main points that needed action;
1/ Kitchen. The Care Home has a GOOD or 4* RATING from Food Standards Agency Feb 2019
2/ We have made significant administrative changes to address the issues raised in this area.
Lorraine Bailey has been appointed Quality Control Manager and started January 2019
We started a full time activities co ordinator in April 2019
Please read the summary carefully.
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We are always looking at continual improvement to ensure we are GOOD at providing a Safe, Caring and effective service
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Our refurbishment programme is nearly finished and the response to these improvements has been very pleasing.
In March 2018 we received planning permission to extend the Care Home to create 2 new ground floor en suite bedrooms and improvements to our communal areas.
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We are now advertising our services in the Luton & Dunstable University Hospital VOLUNTEER Magazine
Please let us know if your viewing at St. Anne's as a result of seeing these adverts.
June 2019
ShareOur services, almost like home;
Our aims and objectives are as follows;
To provide a safe, warm and homely environment for the elderly persons in our care.
We ensure that they continue to retain their own measure of independence allowing them to live with dignity by upgrading their quality of life.
We promote equal opportunity to race and gender, and we provide special care to the needs of persons with mental confusion who are unable to live at home or with their families.
We hope to achieve these objectives by responding to individual needs;
- Residents will be treated with the utmost respect and will be consulted and involved in 'decision making' related to their care, comfort and leisure.
- Courtesy and respect to be shown to all residents and relatives.
- Leisure activities are encouraged, such as outings, quizzes, bingo, games, baking, craft, musical movement and dance. Plus, entertainers come to the home on a regular basis.
- Spiritual/pastoral needs and choices of residents are honoured and promoted.
- Confidentiality must be practiced by all staff at all times. Any suggestions to improve standards of care are welcomed.
- Concerns by either residents or relatives must be brought to the attention of the senior staff member. They will act and report as necessary.
- Resident relatives and representatives are invited to Forum Meetings to help us to improve our service and their experience at St Anne's.
An overview of our home and care services
When carers are away from home or unwell, we can offer full loving care for your relative even for short periods.
Long Term Care
24-hour care and attention. Our highly trained carers will look after your elderly relative.
All-round care for a relative without the need for permanent residential care.
We can offer meals and bathing for elderly persons in the local community
and invite them to our entertainments.
EMI (Elderly Mentally Infirm) care
Because those suffering from age-related dementia require special care and attention, our EMI care is specially adapted to their needs.
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